Frequently Asked Questions (FAQs)

 

Question: I didn’t book a hotel yet, can I book my match tickets first?

Answer: Yes, you can. You can book your tickets prior to booking your hotel and send us the hotel address when you have it (but no later than 7 days before the match). When you place your order, on the checkout page under the section “Where would you like the tickets to be delivered to?”, choose the “hotel delivery” option and leave the address fields blank. Email our customer support the hotel address as soon as you have and no later than 7 days before the event date.

 

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Question: Are my tickets guaranteed?

Answer: All tickets that we are selling are genuine and authentic. All paid orders are final and guaranteed. Customer satisfaction is highly important to us and we will do their best to make sure you are happy. In the very unlikely case that you don’t receive your tickets and it’s our fault, you will receive a full refund for your money. We emphasize that this is very unlikely to happen but if it does – your full refund is assured.

 

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Question: Which payment methods can I use to pay for my tickets?

Answer: Currently we’re accepting the following payment methods: Visa and Master Card. For bank transfer inquiries, please contact our sales team.

 

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Question: How ticket prices are being determined and why am I being charged a higher price than the “face value” presented on the ticket?

Answer: WoWTickets is a secondary market broker that connects between sellers and buyers from all around the globe. We offer access to high demand, hard to get or sold-out events. Therefore, ticket prices are subjected to change rapidly according to market supply and demand. Ticket prices on the secondary market are always higher than the ticket face value (price marked on the ticket). The time of purchase also affect the price – in most cases, the closer you’re getting to the event date the more likely is that the prices will be higher and availability limited.

 

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Question: What fees am I being charged for?

Answer: The only fee that we’re charging is a booking fee per ticket. You can view the total order amount during the checkout before you submit your payment details. The order amount includes: total price of tickets, booking fee minus any discount or coupon amount used in your order. We do not have any hidden fees and we do not charge any exchange rates. The amount that you see in the total order amount is the amount we will charge you.

 

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Question: Which Currency am I being charged for and is there and Exchange rate?

Answer: Each event tickets are being sold in the local currency of the competition except for International competitions. The 3 major currencies used are GBP, EUR and USD. At WoWTickets you only pay in the currency presented to you during checkout in the “total order amount”. We DO NOT charge any exchange rate. The only exchange rate that might occur is if your credit card issuing bank (the customer bank) will charge you for paying in this specific currency.

 

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Question: How can I know if my seats are adjoining seats (side-by-side)?

Answer: we guarantee at least 2 adjoining seats unless you have ordered your tickets from the “Single Ticket” category. If the order contains more than 2 seats, we still guarantee that 2 of them will be together or that we will do our best to group the tickets in a way that no one will seat alone – for example, for an order of 5 tickets we might group the ticket in 2+3. Of course, that if we can get all of them together we will do so but we cannot guarantee that. It is advised that you will contact our sales support team and consult with them directly.

 

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Question: What is a Proof of identity?

Answer: In some cases, our team may ask a customer to provide some identification document in order to make sure that the customer is really who he/she pretend to be. You shouldn’t worry about that – this is only a routine procedure of our security team. If you were asked to provide some documents – please follow the instructions emailed to you with the request.

 

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Question: Can I cancel my order?

Answer: Once order is paid it cannot be canceled and no refund will be given.

 

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Question: When and how will I receive my tickets?

Answer: We deliver the tickets 3 to 7 days before the event. In many cases the tickets will arrive 1-2 days before the match date and in some individual cases, the tickets will arrive at the morning of the match. Depending on the type of ticket that you have, there are several types of delivery:

  • Post: tickets will be send via post; you will be provided with a tracking number with which you can track online.
  • Hand delivery: tickets will be delivered by a private courier to the address you have provided. Make sure to provide us with full details including a phone number and make sure that there’s someone in that address to accept and sign the delivery.
  • e-Ticket: if the ticket is an electronic ticket – we will email it to the email address you have provided us. You should print the ticket and bring printout with you to the match.

 

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Question: Why can I not know the exact seating location when booking the tickets?

Answer: Due to the nature of the secondary market, we only know the general location of those tickets – i.e. whether they are long side or long-side central block, away section or club level etc. but we do not know win advance if it will be seat #4 or seat #76

 

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Question: The event has been postponed to a later date, what will happen to my tickets?

Answer: WoWTickets is not responsible for changes in the event schedule – however, if the organizers of the event have changed the event date and/or time (weather, broadcasting rights etc.) the tickets will be valid for the new schedule.

 

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Question: Is my purchase is safe and secured?

Answer: Yes, we take security and privacy very seriously. You’re welcome to check our privacy policy (refer to section on “Data security”)

 

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Question: I am a Travel Agent, are there any group sales (for large number of tickets)?

Answer: Yes, there are & travel agents and corporate customers are highly welcome. If you want to send a group to watch a game, it’s an awesome idea and we have the right solution for you, please contact our dedicated corporate account manager and he will provide you with all the necessary details. Please use the contact form to contact us and in the “regarding” field select the option “travel agents and affiliates”. In your message, please provide us with necessary information such as: which game you’re planning to attend, how many people are in the group, what categories are you interested in or what is your budget.

 

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