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Question: Do I need a Covid-19 pass to enter the stadium?
Answer: Currently there's no direct instruction to do it but it may change from time to time, it is best to check with local authorities.. In the UK you must follow the National Health System (NHS) guidelines you can see the up to date guidelines on how to get your Covid-19 passport in the following link, whether you're vaccinated or just with a recent test: NHS Covid Pass before entering a Football stadium in the UK.
IMPORTANT NOTE: AS of summer 2021, while audience were allowed to stadiums since Covid-19 begun, most Football clubs in England are providing most tickets in Digital or eTicket format - following the Near Field Communication (NFC) protocol which allows using mobile tickets on the user's mobile phone - through a digital wallet.
Question: Are my tickets guaranteed?
Answer: All tickets that we are selling are genuine and authentic. All paid orders are final and guaranteed. Customer satisfaction is highly important to us and we will do their best to make sure you are happy. In the very unlikely case that you don’t receive your tickets and it’s our fault, you will receive a full refund for your money. We emphasize that this is very unlikely to happen but if it does – your full refund is assured.
Question: Which payment methods can I use to pay for my tickets?
Answer: Currently we’re accepting the following payment methods: Visa and Master Card. For bank transfer inquiries, please contact our sales team.
Question: Why the “face value” printed on the ticket is lower than what I’ve been charged for it?
Answer: WoWTickets is a secondary market broker that connects between sellers and buyers from all around the globe. We offer access to high demand, hard to get or sold-out events. Therefore, ticket prices are subjected to change rapidly according to market supply and demand. Ticket prices on the secondary market are always higher than the ticket face value (price marked on the ticket). The time of purchase also affect the price – in most cases, the closer you’re getting to the event date the more likely is that the prices will be higher and availability limited.
Question: What fees am I being charged for?
Answer: The only fee that we’re charging is a booking fee per ticket. You can view the total order amount during the checkout before you submit your payment details. The order amount includes: total price of tickets, booking fee minus any discount or coupon amount used in your order. We do not have any hidden fees and we do not charge any exchange rates. The amount that you see in the total order amount is the amount we will charge you.
Question: Which Currency am I being charged for and is there and Exchange rate?
Answer: Each event tickets are being sold in the local currency of the competition except for International competitions. The 3 major currencies used are GBP, EUR and USD. At WoWTickets you only pay in the currency presented to you during checkout in the “total order amount”. We DO NOT charge any exchange rate. The only exchange rate that might occur is if your credit card issuing bank (the customer bank) will charge you for paying in this specific currency.
Question: How can I know if my seats are adjoining seats (a.k.a., side-by-side, together)?
Answer: we guarantee at least 2 adjoining seats unless you have ordered your tickets from the “Single Ticket” category. If the order contains more than 2 seats, we still guarantee that 2 of them will be together or that we will do our best to group the tickets in a way that no one will seat alone – for example, for an order of 5 tickets we might group the ticket in 2+3. Of course, that if we can get all of them together we will do so but we cannot guarantee that. It is advised that you will contact our sales support team and consult with them directly.
Question: What is a Proof of Identity?
Answer: In some cases, our team may ask a customer to provide some identification document in order to make sure that the customer is really who he/she pretend to be. You shouldn’t worry about that – this is only a routine procedure of our security team. If you were asked to provide some documents – please follow the instructions emailed to you with the request.
Question: Can I cancel my order?
Answer: Once order is paid it cannot be canceled and no refund will be given. However, we are always try to assist, so if you've encountered an unexpected problem please contact our customer support email ASAP, and our support team will try to help.
Question: When and how will I receive my tickets?
Answer: We deliver the tickets 1 to 3 days before the event. In many cases the tickets will arrive 1-2 days before the match date and in some individual cases, the tickets will arrive at the morning of the match. These days, many (but not all) of the tickets are digital (elctronic or mobile) which makes the delivery process easier, but there are still some cards as well as paper tickets (for away matches for example). Depending on the type of ticket that you have, there are several types of delivery:
- e-Ticket: if the ticket is an electronic ticket – we will email it to the email address you have provided us when booking. You should print the ticket and bring a printout with you to the match. Print quality - it is your responsibility to ensure the printing quality is satisfactory - that the barcode is printed clearly and that the printed paper is kept unwrinkled.
We recommend using a color printer (commonly available at home, or hotel). There will be no printing systems in the stadium and scanning the eTicket through your mobile phone may NOT work and prevent you from gaining access to the stadium on time. - Mobile tickets (Downloadable or transferable tickets) – mobile tickets will either be transferred to the mobile phone number you have provided or that you will receive a link to download and add the ticket to your mobile wallet on iOS or Android device. We strongly advise that you have a digital wallet ready to use on a mobile iOS or Android device, read the instructions sent to you, and make sure in advance that the tickets were successfully added to your wallet, and not wait until the very last minute to do so. It is your responsibility to make sure you have a properly working phone and an internet connection and follow our guidelines.
The mobile ticket will be presented at the gate by displaying it on your mobile phone and that will gain your entry into the venue. - By post (locally or internationally) - a tracking number will forward to the Customer via an email address the customer has provided to the Company on registration. The Customer can browse through the courier's website and follow his/her envelop by entering the tracking number.
- By a private courier - hand delivery to any residency or hotel. Refusal to receive and sign on behalf of the Customer, from any person that was specifically entitled by the customer to receive the tickets on his/her behalf or from any hotel representatives that were specifically entitled by the Customer to receive the tickets on his/her behalf to receive the tickets, and sign with their full name and signature approving they had been given the correct tickets in quantity and category as ordered, will be considered as order delivered as agreed. In such case, the Company will not be held responsible.
- Stadium Collection - some tickets are to be collected from the stadium only - usually with a proof of ID or voucher. Full details and instruction will be sent to the customer prior to the match.
- At a Pick-Up-Point (Aka meeting/collection point) - Occasionally, Customers are seeking to receive their tickets on match day since they are coming only for the match and return back home immediately after the match. In such case or in the case of a late order (in the last 48 hours prior to the match), a pick-up-point will be set for the customer`s convenience.
Question: Why can I not know the exact seating location when booking the tickets?
Answer: Due to the nature of the secondary market, we only know the general location of those tickets – i.e. whether they are long side or long-side central block, away section or club level etc. but we do not know win advance if it will be seat #4 or seat #76
Question: The event has been postponed to a later date, what will happen to my tickets?
Answer: WoWTickets is not responsible for changes in the event schedule – however, if the organizers of the event have changed the event date and/or time (weather, broadcasting rights etc.) the tickets will be valid for the new schedule.
Question: Is my purchase is safe and secured?
Answer: Yes, we take security and privacy very seriously. You’re welcome to check our privacy policy (refer to section on “Data security”)
Question: I am a Travel Agent, are there any group sales (for large number of tickets)?
Answer: Yes, there are & travel agents and corporate customers are highly welcome. If you want to send a group to watch a game, it’s an awesome idea and we have the right solution for you, please contact our dedicated corporate account manager and he will provide you with all the necessary details. Please use the contact form to contact us and in the “regarding” field select the option “travel agents and affiliates”. In your message, please provide us with necessary information such as: which game you’re planning to attend, how many people are in the group, what categories are you interested in or what is your budget.
Question: Why is the name on the ticket I received is different than mine?
Answer: Many times the name on the ticket is different than yours and it’s totally fine, the reason is because you’ve purchased those tickets on the secondary market and those tickets were pre-owned by someone else whom you purchased it from. Please follow the instructions and guidelines sent to you along with the ticket.
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